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Warranty & Returns

 

General Terms and Conditions for Warranty, Exchanges, and Returns

For warranty inquiries: Please contact us at warranties@stealthgearusa.com with your invoice number or order number and we will get back to you with next steps on processing your warranty claim.

For returns and/or exchanges:

You must fill out the Return and Exchange form completely and include it in the shipment of your return/exchange. Shipments that do not include this completed form will not be processed. 

Returnform

All StealthGearUSA® Products come with our 30-day “Love It, Or Return It” Guarantee. Once you receive your holster, you have 30-days to try it out. If you would like to return your purchase, just let us know. We will be happy to refund or exchange an item for you.

Please note: Refunds do not include shipping and handling charges. Again, shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping. The customer is responsible for the cost of return shipping and the delivery of all items. The customer should insure his/her return shipment against possible loss or damaged products. We cannot guarantee that we will receive the returned item unless it is insured by the customer.

Once the 30-day trial period is over, the sale is final, and no returns or exchanges will be accepted. After the 30-day trial period is over, all StealthGearUSA products carry a lifetime warranty. We will repair or replace a product should we determine it to be defective or if it fails under normal use.

 *Lifetime Warranty does not include non-SGUSA products (Surefire, Leatherman, etc.)

Please download and fully complete the Return and Exchange form and send it in with your items. *Note: Any items returned without the form will not be processed.

Unless otherwise noted at the time of purchase, all StealthGearUSA® products may be returned in an undamaged and unmodified condition by the original purchaser for a period of thirty (30) calendar days following ship date of the product by the original purchaser. StealthGearUSA® may choose to refund to the original purchaser either a credit card refund or company check. Returns cannot be accepted for items that are not purchased directly from StealthGearUSA.com

All returns for any reason, the customer shall pay shipping costs back to the StealthGearUSA® business office.

General Terms and Conditions for Warranty Claims

  • VENTCORE® AND SG-REVOLUTION® PRODUCTS

    For consumer or private-party uses, StealthGearUSA® warrants its line of VentCore® and SG-Revolution® products (StealthGearUSA® branded holsters, magazine carriers, utility carriers, etc.) to be free of defects for a lifetime of use to the original purchaser. We will repair, replace or refund this product should we determine it to be defective. This limited lifetime warranty includes the VentCore® & SG-Revolution® platform, the hardware, the polymer shell, and the belt clips. Abuse, misuse, negligence or other factors indicating that the StealthGearUSA® product was not used for the purpose for which it was intended may allow StealthGearUSA® to reject a claim for repair or replacement.

    The purchaser is responsible for regular maintenance on their StealthGearUSA® products, includes checking all hardware for proper retention. We recommend checking the product(s) at least once a week and prior to each use, following the StealthGearUSA® maintenance guide. Lost items and hardware will not be covered under warranty.

    For purchases of StealthGearUSA® products, made through an authorized retailer, any warranty claim needs to be processed with that authorized retailer. The lifetime of use warranty only applies to the original purchaser and must be requested by the authorized retailer.

    THIS IS THE ONLY WARRANTY, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES ARE EXPRESSLY DISCLAIMED EXCEPT WHERE SUCH LIMITATION IS PROHIBITED BY LAW. You may have other specific legal rights which vary by jurisdiction.

  • SG-LIBERTY PROGRAM PRODUCTS Added - 03/05/2018

    StealthGearUSA® holster build kits may be returned to StealthGearUSA's offices in an undamaged and unmodified condition by the original purchaser for a period of thirty (30) calendar days following ship date of the product by the original purchaser. At the time of the return, all items are subject to a 25% restocking/handling charge, deducted from the amount returned to the customer. Shipping costs will not be refunded. StealthGearUSA may choose to refund to the original purchaser either a credit card refund or company check, issued to the original purchaser within two (2) business days of the receipt of the returned products to the StealthGearUSA office at 7 S 1550 W, Lindon, UT 84042. Returns will not be accepted for items that are not purchased directly from StealthGearUSA.com.

    StealthGearUSA warrants the individual holster parts and components within the SG-Liberty program to be free of defects for 1-year of use to the original purchaser. Damage to parts and components incurred during the assembly of holster build kits will not be warrantied by StealthGearUSA.

  • BRANDED STEALTHGEARUSA® PRODUCTS AND ACCESSORIES

    For branded StealthGearUSA® products other than holsters, magazine carriers, utility carriers, and SG-180’s, the company warrants products to be free of defects for a period of two (2) years from the date of purchase, to the original purchaser, except for abuse and normal wear, and for replaceable parts and items such as batteries, bulbs, electronics, etc. StealthGearUSA will repair, replace or refund the purchase price of this product should we determine it to be defective.

    For all StealthGearUSA® SG-180’s the company warrants these products for a period of thirty (30) days from the ship date to the original purchaser, except for abuse and normal wear. StealthGearUSA® will repair, replace or refund the purchase price of this product should we determine it to be defective.

    THIS IS THE ONLY WARRANTY, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES ARE EXPRESSLY DISCLAIMED EXCEPT WHERE SUCH LIMITATION IS PROHIBITED BY LAW. You may have other specific legal rights which vary by jurisdiction.

  • RESALE PRODUCTS

    For any product originally sold by StealthGearUSA® that is a resale item with the original manufacturer's brand and logo and said product does not include the StealthGearUSA® brand, logo, authorized trademark, or other clearly identifiable marks, said product(s) shall be governed by the original manufacturer's warranty, if any. StealthGearUSA® shall not provide any additional warranty or guarantee for said products for any purpose. The purchaser is advised to examine the manufacturer's website for additional information and register the product, if required, by the original manufacturer for service.

This warranty holds for all purchases done through StealthGearUSA.com. For purchases complete through Amazon, eBay or by one of our retailers, please see warranty terms listed on site or contact your original place of purchase for warranty terms.

For any warranty inquiries, please provide proof-of-purchase when processing a warranty claim. If you have further questions or would like to process a warranty claim, please contact us at warranties@stealthgearusa.com